Contact Us

Our Travis Family Homes team is ready to assist you in any way we can, from leasing information to resident services and maintenance needs. We look forward to hearing from you!

Leasing and Community Management Office

1000 First Street
Travis AFB, CA 94535
Phone: (707) 437-4571

Hours of Operation:
M, T, Th, F: 8:00 am - 5:00 pm
Wed: 8:00 am - 6:00 pm
Saturday by appointment only

Leasing Information:
Get the leasing process started today by completing a brief
online leasing inquiry here, or call our leasing team at (707) 437-4571.

Resident Services:
Residents can access our team and a variety of services online via the Resident Portal, or feel free to stop by our office or call our management team during office hours at (707) 437-4571.

Maintenance

Residents can submit routine maintenance requests online through the Resident Portal, or contact the Maintenance team by phone at (707) 437-1230.

24-Hour Emergency Maintenance
Emergencies should be reported to the Maintenance team directly at (707) 437-1230.
For medical emergencies or to report a fire, please dial 911.

Community Management Contacts

Jesseca Zils Operations Director (707) 437-4571 [email protected]		Shelby Sousa Assistant Operations Manager (707) 437-4571 [email protected]
Tom Albers Facility Director (707) 437-1230 [email protected]		Mallory McColley Customer Experience Manager (707) 437-4571 [email protected]

How can we help?

Travis Family Homes 3-Step Issue Resolution Process

Step 1

Identify Issue

Contact our local management/maintenance team.

Travis Family Homes
Mgmt. Office: 707.437.4571
Maintenance: 707.437.1230
TravisFamilyHomes.com

Step 2

Incomplete or Not Satisfied?
Contact Management

Escalate the issue to our corporate management team.

BBC Corporate Care Line
877.253.6988

Step 3

Issue Unresolved

If expectations are still not being met, contact:

Air Force Housing Office
Travis AFB: 707.424.1746
[email protected]